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Please make sure we have the most current contact information for you. Especially email address(s). Your email address is the key method we communicate with our clients for support, updates, billing and receipts. Please ensure you white-list (http://www.whatcounts.com/how-to-whitelist-emails/) all of our email addresses: email@example.com, firstname.lastname@example.org,email@example.com, @airgrids.com